Quality Management Quiz

1. Person or group of people who directs and controls an organization at the highest level are called:

2. “Action to eliminate the cause of a nonconformity and to prevent recurrence” is called a:

3. TQM & ISO both focus on

4. While setting Quality objective, ________ to be considered.

5. P-D-C-A stands for

6. Does the TQM approach have relevance to Indian industry in context to

1. Customer satisfaction
2. People involvement
3. Policy management

The correct answer is

7. Where was Quality Circle born?

8. Inspection involves……..

9. Quality is fitness to use. This definition is given by …………..

10. …………………………. is known to focus on preventing defects.